Frequently Asked Questions
Q. Do I have to pay sales tax?
A. Currently, only California residents are responsible for sales tax.
Q. What payment methods are accepted?
A. We currently accept Visa, MasterCard, American Express, and Discover.
Q. Do you accept Paypal?
A. If we don’t already, we plan to very soon.
Q. Can I pay by check/money order?
A. Not at this time.
Q. When I login with my email address, will I get spam?
A. No, we value our customers' privacy and you will only ever be contacted by EXTREME PACIFIC. We do not disclose customer information to any third parties or sell our customer lists.
Q. How do I contact EXTREME PACIFIC?
A. EXTREME PACIFIC can be reached at the following email address... customer_service@extremepacific.com.
Q. How do you ship your orders and how long will it take for me to receive my stuff?
A. Orders are shipped by United Postal Service and your order will ship within 2-3 business days from the time we receive your purchase confirmation and UPS (Ground) will take 1-5 business days depending on your location in the U.S. Please contact us for all International Orders and/or Orders to Hawaii or Alaska.
Q. Can I return an item?
A. Yes. Please view the Store Policy page for all of our returns policies.
Q. Is your site secure?
A. Yes, we strive to make your shopping experience as secure as possible. We use SSL, secure socket layer protocol, SSL is the industry standard for ensuring the security of your electronic e-commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.