eXtreme Pacific Policies
Returns & Exchanges
Reasons for Returns or Exchanges:
1. Wrong Item Shipped.
2. Defective Item.
* All returns and exchanges must be authorized. *
To receive authorization for a return or exchange, you must contact customer service at customer_service@extremepacific.com
To obtain a Return Authorization number, known as an RA number. All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee. All items must be returned in a new condition and in original packaging. Include the original invoice with the RA# written on it and specify the reason for the return on the original invoice. If you received a defective item, you must notify us within 10 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange. Once you receive your Return Authorization number, you must ship the item(s) back to EXTREME PACIFIC within the specified time period of 10 business days to receive an exchange or the RA# will become null and void. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and/or exchanges. When returning an item for an exchange please list the item or items you want to exchange. If applicable, include payment for the difference in price of items and shipping. Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return/exchange has been processed.
Return shipment to:
EXTREME PACIFIC
Attn: RETURNS/EXCHANGES
252 Sunburst Lane
Corona, CA 92879